Shipping & Delivery Policy

1. Shipping Time Frame:

We aim to dispatch all orders within 1-2 business days.
Delivery is typically within 5-7 business days from the date of dispatch for domestic orders and 15-20 days for international orders

2. Shipping Charges:

Shipping fees, if applicable, will be clearly stated at checkout.
We may offer free shipping promotions from time to time.

3. Order Tracking:

Once your order is dispatched, we'll provide a tracking number via email, Whatsapp & SMS

4. Delivery Process:

Our delivery partners strive to deliver within the stated time frame.
In case of any delays, we will communicate proactively with you.

5. Address Verification:

Ensure your delivery address is accurate to avoid delays.
We're not responsible for delays caused by incorrect addresses.

6. Special Requests:

If you have specific delivery instructions, please mention them when placing your order.

7. International Shipping:

We offer international shipping but shipping charges will be added extra at checkout depending on location and weight.

8. Customer Responsibility:

Be available to receive the delivery or ensure someone is there to receive it.

9. Contact Us:

For any shipping and delivery queries, feel free to contact our customer service team at support@pegbana.com