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Return & Refund Policy

Peg Bana by ST TRADING COMPANY believes in helping its customers as far as possible, and has therefore a  liberal cancellation policy.

Under this policy:

1. Overview:
At PegBana, we are committed to ensuring the highest quality in our products. We understand the importance of customer satisfaction and strive to address any concerns with our products.

2. Replacement Policy:

Eligibility: We offer a 7-day replacement policy for our products. Replacements are available if you are not satisfied with the product quality or if you receive a damaged item.
Procedure: To initiate a replacement, contact our customer service within 7 days of receiving the product, providing your order details and a clear explanation of the issue.
Condition of Product: The product must be in its original condition and packaging. Used or altered products cannot be replaced.


3. No Return Policy:

We do not accept returns. Our policy focuses on replacing items that do not meet your satisfaction in terms of quality or if received damaged. However in special cases, in case of refund, it will be processed between 5-7 working days.


4. Processing Replacements:

Upon receiving your replacement request, we will review the claim and, if approved, process the replacement. The time frame for replacement may vary based on product availability.


5. Limitations:

Replacements are subject to product availability. If the same product is not available, an alternative of equal value may be offered.
Products bought during specific sales or with special discounts may have different replacement conditions.


6. Customer Responsibility:

It is the customer's responsibility to inspect the product upon arrival and contact us within the specified 7-day period.
The customer must provide all necessary documentation and evidence for the replacement claim.


7. Contact Information:

For any questions or to initiate a replacement, please contact our customer service team at support@pegbana.com


8. Changes to the Policy:

PegBana reserves the right to modify this policy at any time. We encourage customers to review it periodically.


9. Agreement:

By purchasing from PegBana, you agree to this return and refund policy.
This policy is designed to clarify the terms of service and ensure a fair and transparent process for replacements, enhancing customer trust and satisfaction.

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